Customer Care 

Poppy Lane

<p>You can pay using any major credit card, plus Shop Pay and Google Pay are available too!</p><p>If you&#x2019;re curious about payment methods or how the installment process works, please reach out&#x2014;we&#x2019;re here to assist you every step of the way!</p>

You can pay using any major credit card, plus Shop Pay and Google Pay are available too!. If you’re curious about payment methods or how the installment process works, please reach out—we’re here to assist you every step of the way!

What payment methods do you take?

Orders + Changes

How do I cancel my order?

Can I edit or add anything to my order?

What do I do if I receive the wrong or missing an item in my order?

What’s your return policy?

Returns

What do I do if my order arrives damaged?

What if my package is lost?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

How do I track my order?

Do you ship worldwide?

How much does shipping cost?

What is your shipping policy?

Shipping + Delivery

How do I apply promo/discount codes?

I received a promo code. Can I apply it to an order that I've already placed?

Promotions + Discounts

Get In Touch

Contact Us

Does Poppy Lane products contain nickel?

How do I care for my jewelry?

How do I care for my veil?

Where can I shop Poppy Lane in person?

Our Products

Our Story

About Us

Need a Hand Styling Your Wedding Looks?

Styling Advice

What customizations do you offer?

Customizations + Personalization

What payment methods do you take?Updated 22 days ago