Customer Care 

Poppy Lane

Please note that all orders undergo a 5-point CQ (Quality Control) check prior to shipping.&#xA0;However if an item is missing from your order, please contact <a data-start="218" data-end="244" rel="noopener" id="isPasted">orders@poppylanebridal.com</a> within 3 business days of delivery for a resolution.

Please note that all orders undergo a 5-point CQ (Quality Control) check prior to shipping. However if an item is missing from your order, please contact orders@poppylanebridal.com within 3 business days of delivery for a resolution.

What do I do if I receive the wrong or missing an item in my order?

Orders + Changes

How do I cancel my order?

Can I edit or add anything to my order?

What payment methods do you take?

What’s your return policy?

Returns

What do I do if my order arrives damaged?

What if my package is lost?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

How do I track my order?

Do you ship worldwide?

How much does shipping cost?

What is your shipping policy?

Shipping + Delivery

How do I apply promo/discount codes?

I received a promo code. Can I apply it to an order that I've already placed?

Promotions + Discounts

Get In Touch

Contact Us

Does Poppy Lane products contain nickel?

How do I care for my jewelry?

How do I care for my veil?

Where can I shop Poppy Lane in person?

Our Products

Our Story

About Us

Need a Hand Styling Your Wedding Looks?

Styling Advice

What customizations do you offer?

Customizations + Personalization

What do I do if I receive the wrong or missing an item in my order?Updated 7 days ago