Customer Care 

Poppy Lane

Poppy Lane is currently available online only.If you need help with selecting pieces or styling your bridal look, we&#x2019;re just a message away. We&#x2019;d love to assist you in finding the perfect accessories for your special day! &#xA0;&#x1F495;

Poppy Lane is currently available online only. If you need help with selecting pieces or styling your bridal look, we’re just a message away. We’d love to assist you in finding the perfect accessories for your special day!  💕

Where can I shop Poppy Lane in person?

Our Products

How do I cancel my order?

Can I edit or add anything to my order?

What payment methods do you take?

What do I do if I receive the wrong or missing an item in my order?

Orders + Changes

What’s your return policy?

Returns

What do I do if my order arrives damaged?

What if my package is lost?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

How do I track my order?

Do you ship worldwide?

How much does shipping cost?

What is your shipping policy?

Shipping + Delivery

How do I apply promo/discount codes?

I received a promo code. Can I apply it to an order that I've already placed?

Promotions + Discounts

Get In Touch

Contact Us

Does Poppy Lane products contain nickel?

How do I care for my jewelry?

How do I care for my veil?

Our Story

About Us

Need a Hand Styling Your Wedding Looks?

Styling Advice

What customizations do you offer?

Customizations + Personalization

Where can I shop Poppy Lane in person?Updated 3 months ago