Customer Care 

Poppy Lane

We&apos;re so sorry to hear that your order, or an item in it arrived damaged!Unfortunately, damage can sometimes occur while the order is in transit, but we&apos;re here to make things right.If your package shows any signs of damage upon arrival, please take clear photos before opening it and contact us right away at <a data-start="391" data-end="454" rel="noopener">orders@poppylanebridal.com</a>.&#xA0;We&apos;ll take care of it as quickly as possible!

We're so sorry to hear that your order, or an item in it arrived damaged!. Unfortunately, damage can sometimes occur while the order is in transit, but we're here to make things right. If your package shows any signs of damage upon arrival, please ta

What do I do if my order arrives damaged?

Shipping + Delivery

How do I cancel my order?

Can I edit or add anything to my order?

What payment methods do you take?

What do I do if I receive the wrong or missing an item in my order?

Orders + Changes

What’s your return policy?

Returns

What if my package is lost?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

How do I track my order?

Do you ship worldwide?

How much does shipping cost?

What is your shipping policy?

How do I apply promo/discount codes?

I received a promo code. Can I apply it to an order that I've already placed?

Promotions + Discounts

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Does Poppy Lane products contain nickel?

How do I care for my jewelry?

How do I care for my veil?

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What customizations do you offer?

Customizations + Personalization

What do I do if my order arrives damaged?Updated 16 days ago