Customer Care 

Poppy Lane

Once your order has been processed and shipped, you&apos;ll receive a confirmation email containing your order summary and a tracking number. You can use this tracking number to follow your shipment&apos;s progress&#x2014;just enter it on the website of the carrier your order was shipped with.

Once your order has been processed and shipped, you'll receive a confirmation email containing your order summary and a tracking number. You can use this tracking number to follow your shipment's progress—just enter it on the website of the carrier y

How do I track my order?

Shipping + Delivery

How do I cancel my order?

Can I edit or add anything to my order?

What payment methods do you take?

What do I do if I receive the wrong or missing an item in my order?

Orders + Changes

What’s your return policy?

Returns

What do I do if my order arrives damaged?

What if my package is lost?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Do you ship worldwide?

How much does shipping cost?

What is your shipping policy?

How do I apply promo/discount codes?

I received a promo code. Can I apply it to an order that I've already placed?

Promotions + Discounts

Get In Touch

Contact Us

Does Poppy Lane products contain nickel?

How do I care for my jewelry?

How do I care for my veil?

Where can I shop Poppy Lane in person?

Our Products

Our Story

About Us

Need a Hand Styling Your Wedding Looks?

Styling Advice

What customizations do you offer?

Customizations + Personalization

How do I track my order?Updated 21 days ago